Hii7's Privacy Policy

Hii7 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe protecting your privacy is one of our most important responsibilities. This privacy policy explains what personal information is collected when you use the hii7 platform, how that information is used, and the steps we take to keep it secure.

This policy applies to our website, mobile app, and all hii7 services. By registering on or using the hii7 platform, you are considered to have accepted this privacy policy. Please read it carefully before creating an account.

Our privacy policy is built in accordance with international data protection standards and applicable local laws. Any changes will be updated on this page and you will be notified by email.

Hii7 collects different types of information from you at various stages. This data falls into two main categories — what you provide directly and what is collected automatically as you use the platform.

Hii7 collects your information through various methods. Your consent is obtained before any data is collected, and the security of that data is always ensured.

• Direct input: You provide your information directly when filling out registration forms, KYC applications, or updating your profile.
• Automatic collection: Technical information is collected through cookies, log files, and tracking technologies while you use the platform.
• Payment Provider: Transaction-related data is received from Mobile Banking, Nagad, or your bank at the time of deposit or withdrawal.
• Verification services: Identity is verified through third-party verification services as part of the KYC process.
• Customer Support Contact: Live chat and email conversation records are kept to help us improve our support quality.
• Device Information: When using the mobile app, device ID and operating system information are collected for security purposes.

Hii7 uses your personal information only for specific, legitimate purposes. We never sell your data to advertisers or third parties. The key purposes for which we use your information are outlined below.

• Account management: To complete registration, login, profile management, and KYC verification processes.
• Payment Processing: To process deposits, handle withdrawals, and maintain transaction records.
• Security & Fraud Prevention: To prevent unauthorized account access and money laundering.
• Customer Support: To enable our support team to resolve your issues and provide assistance.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Legal obligations: To comply with regulatory requirements and AML/KYC laws.
• Personalized experience: To provide personalized promotions and game suggestions based on your preferences (with your consent only).

Hii7 never sells your personal information. However, certain data may be shared with trusted third parties on a limited basis where necessary for service operations, and strict confidentiality agreements are always in place.

• Payment Provider: Financial information is shared with Mobile Banking, Nagad, Rocket, and banking partners as required to complete transactions.
• KYC verification service: Identity document details are shared with a licensed verification provider to confirm your identity.
• Technology Partners: Hosting, cybersecurity, and analytics providers may access data in a controlled manner to support platform operations.
• Legal authorities: Information may be disclosed in response to court orders, legal investigations, or requests from regulatory authorities.
• Business transfers: In the case of a company merger or acquisition, data may be transferred to the new entity, but this policy will remain in effect.

Hii7 uses cookies and similar technologies on the platform. Cookies are small text files stored in your browser that help improve your experience. When you first visit the site, you will be given the option to consent to cookies.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain features on the platform.

Hii7 uses industry-leading technology and processes to keep your information secure. Our security team monitors the platform 24/7 and responds immediately to any suspicious activity.

• 256-bit SSL encryption: All data transfers are fully encrypted — from your browser to our servers.
• Two-Factor Authentication (2FA): OTP verification for additional security when logging into your account.
• Firewall & DDoS Protection: Advanced network security measures to guard against cyber attacks.
• Encrypted database: All stored data is kept in encrypted form.
• Regular Security Audits: Systems are regularly audited by third-party security experts.
• Access controls: Staff are granted access only to the data they need, and all access is logged.

As a hii7 user, you have important rights over your personal information. We respect those rights and are ready to assist with any request.

To exercise these rights, email our support team. We will respond to your request within 30 days.

Hii7 does not retain your personal data longer than necessary. Retention periods are determined based on the type of data and applicable legal requirements.

• Account information: For the duration of the active account and 5 years after closure (as required by law).
• Financial transaction records: Minimum 7 years — as required by AML and financial regulatory authorities.
• KYC documents: Retained for up to 5 years after account closure.
• Customer Support Contact: Up to 3 years after last contact.
• Analytical Data: In anonymized form for a maximum of 2 years.
• Cookie data: By cookie type — from session to a maximum of 2 years.

Hii7 is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age verification is mandatory at registration and is confirmed again during the KYC process.

If a parent believes their child has registered on hii7, please contact our support team immediately. We will take swift action.

Hii7 reserves the right to update this privacy policy as needed. You will be notified in advance of any significant changes.

• An email notice will be sent at least 14 days before any changes take effect.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree, you may request to close your account.

If you have any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please get in touch. Our data protection team is always ready to respond to your message.

Your privacy is our highest priority. If you have any concerns, don't hesitate to reach out — we're always here for you.